Unfortunately we are not able to ansver on all email requests due to very large amount of questions from our Free hosting customers.
You can ask your questions and find all info in the our forum:
http://www.fbhosting.com/forum/

Also read our Frequently Asked Questions:
http://www.fbhosting.com/faq.html

For our Paid Hosting customers (at www.avahost.net) we offer 24/7 email/HelpDesk support.
Also you will receive a lot of additional features.
More info how to upgrade to Paid Hosting see here:
http://www.fbhosting.com/upgrade.html